If our product has any problem or damage within Twelve months, we will provide a new adapter charger from our store without any delivery charge. For this, you need to email us at sentabellshop.com and describe the problem with photos or videos.

At Sentabell Shop, we are committed to providing high-quality products and ensuring customer satisfaction. As part of our dedication to excellence, we offer a Twelve Months Store Warranty on all eligible purchases.

What does the Twelve Months Store Warranty cover?

Our warranty covers any defects in materials or workmanship that may arise within Twelve months from the date of purchase. This includes malfunctions, non-functioning parts, or any issues that affect the performance of the product.

How to initiate a warranty claim?

If you believe your product is eligible for a warranty claim, please contact our customer service team at sentabellshop@gmail.com. Our team will guide you through the warranty claim process and provide you with the necessary instructions.

What is required for a warranty claim?

To initiate a warranty claim, you will need to provide the following information:

• Proof of purchase (receipt or order number)
• A detailed description of the issue or defect
• Clear photos or videos demonstrating the issue

What happens after a warranty claim is initiated?

Once your warranty claim is initiated, our team will review the provided information and assess the eligibility of the claim. If the claim is approved, we will provide you with instructions on how to proceed with the warranty process.

What are the possible outcomes of a warranty claim?

If your warranty claim is approved, we may offer one or more of the following resolutions:

• Providing a new one(Without any charge)
• Repairing the product(Without any charge)
• Replacing the product with an identical or similar model(Without any charge)
• Issuing a store credit for the value of the product
• Providing a refund for the purchase price

What is not covered by the Twelve Months Store Warranty?

Our warranty does not cover damages or defects caused by:

• Accidental damage or misuse of the product
• Unauthorized repairs or modifications
• Normal wear and tear
• Damage caused by improper installation or maintenance

Contact us

If you have any questions or need further assistance regarding our Six Months Store Warranty, please contact our customer service team at sentabellshop@gmail.com. We are here to help and ensure your satisfaction.

For questions and problems, you can always get in touch with our support desk, so we can get you back, up and running.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sentabellshop@gmail.com. Please note that returns will need to be sent to the following email address. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sentabellshop@gmail.com.

Sentabell shop, we understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction. That's why we have a straightforward return and refund policy in place.

14-Day Return Policy:

If you are not completely satisfied with your purchase, you have 14 days from the date of delivery to return the item for a full refund. Please note that the item must be in its original condition, unworn, and with all tags attached.

How to Initiate a Return:

To initiate a return, please contact our customer service team sentabellshop@gmail.com at this email within the 14-day return period. Our team will guide you through the return process and provide you with a return authorization number.

Return delivery :

The cost of return delivery will be the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable delivery method to ensure the safe return of the item.

Refund Process:

Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sentabellshop@gmail.com.

At sentabell shop, we strive to provide a seamless and efficient delivery experience for our customers. Our delivery policy ensures that your orders are delivered in a timely manner and reach you in perfect condition.

Delivery Costs:

The delivery and shipping cost for your order will be Free. But The customer is responsible for any return delivery costs unless the item is damaged or defective.

Processing Time:

Once your order is placed, our team works diligently to process and prepare it for deliver as soon as possible. The processing time typically takes 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Delivery Time:

The delivery time usually takes 5-9 business days, while express delivery can deliver your order within -7 business days.

Delivery Address:

To ensure a successful delivery, please provide accurate and complete delivery address information. We are not responsible for any delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

With the love from SentaBell Shop authority, We want to notice that our all wearhouses are located in the United State of America, so you don't have to pay any tax while purchasing our products. After we sell our products, we pay taxes on the sales price of each product to the government of the United States of America at the rate determined by the state in which our customer purchases our products.

Thank you very much, and TAKE CARE OF YOURSELF.